Terms & Conditions
Last updated: January 2025
1. Acceptance of Terms
By accessing or using HMS Moments website and services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Products and Pricing
All prices are displayed in UAE Dirhams (AED) and include 5% VAT as required by UAE law. Prices are subject to change without notice. Product images are for illustration purposes; minor variations may occur with fresh flowers and handcrafted items.
3. Orders and Delivery
Orders are subject to product availability. Same-day delivery is available for orders placed before 2:00 PM UAE time. Delivery areas are limited to the UAE. We are not responsible for delays caused by incorrect addresses or recipient unavailability.
4. Returns and Refunds
Due to the perishable nature of our products (flowers, cakes, chocolates), all sales are final unless the product arrives damaged or incorrect. Please contact us within 2 hours of delivery with photographic evidence for damaged goods claims.
5. Payment
We accept major credit/debit cards through our secure Stripe payment gateway and cash on delivery. Card details are processed securely by Stripe and are never stored on our servers.
6. Privacy
Your personal information is collected solely for order processing and communication. We do not sell or share your data with third parties except as required to fulfill your order (e.g., delivery partners).
7. Contact
For any questions or complaints, please contact us at info@hms-moments.com or call 00971111111. We aim to respond within 24 hours.